The Browser Capabilities Test will ensure that your computer and web browser
are configured, enabling you to access your course online. Copy and paste this
link into your web browser and follow the directions:
http://browser.skillport.com/bh/default.asp
Follow the directions below, if the browser test is unsupported:
Pop-Up Blocker
If you use Internet Explorer, follow the steps below:
-
Set Security: Tools > Internet Options > Security Tab > highlight
Trusted Sites > click Sites
-
Add www.skillport.com
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Remove check mark from Require Server Verification
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Click OK
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With Trusted Sites still highlighted, click Default Level; ensure the level is
set to Low
Install the JRE application from your 'Resource CD' and to ensure all JRE
options are enabled, follow these steps:
-
Go to Tools > Internet Options > Advanced Tab > Scroll down until you
see JRE
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Ensure all three options are checked and click APPLY.
Disclaimer: This software upgrade is required for SkillPort Java content to
function normally within your browser. Since it was created by a third party
vendor, CES assumes no responsibility for complications that may arise as a
result of the upgrade.
Clear Your Cache
1. Go to Tools > Internet Options > Delete Files
> check 'Delete All Offline Content' > click OK
Clear Your Cookies
-
Go to Tools > Internet Options > Settings > View Files > CTRL + A
>hit the 'Delete' key.
*For Internet Explorer 6.0 users, simply click Delete
Cookies on General tab.
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Close ALL windows of your browser, then re-open the browser and attempt to
launch your courses.
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Click 'GRANT' or 'YES' to pop-up messages from SkillSoft. If the problem
persists
Call SkillSoft Technical Support at 866-754-5435.
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