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09/09/2010
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Tip: Always be sure you have the most up to date information to comply with the certification and/or recertification requirements for the  program. Click here to read and understand the program requirements and feel free to contact us with any questions.
Enrollment:
Course Format:
Course Duration:

OPEN
ONLINE & SELF-PACED
6 MONTHS FROM START DATE
Skillsoft courses can be applied to the following accreditations. Click on each credit for further information.
NASBA (CPE units) Earn 1 CPE unit = 50 minutes of Skillsoft instruction

PMI (PDU units) 1 PDU unit = 1 hour of Skillsoft instruction

CEU Continuing Education Units 1 CEU = .10 (1/10) hours of Skillsoft instruction

All Skillsoft courses are applicable for CEU credits through George Mason University
To order click on the box on the left.         Need more assistance?
Select Course Number Course Name Expected duration Titles Price (USD)
 
Accounting
Course NumberExpected durationTitlesPriceProduct Id
FIN0121Accounting Fundamentals 4.00174.00690
FIN0122Accural Accounting Procedures 1.50174.00691
FIN0123Accounting Systems and Closing Activities 3.50174.00692
FIN0124Accounting for Cash Control 2.50174.00693
FIN0125Accounting for Merchandising Businesses 2.00174.00694
FIN0221Accounting for Partnerships4.00174.00712
FIN0241Overview of Managerial Accounting 2.00174.00721
FIN0242Managerial Decisions and Capital Budgeting3.00174.00722
FIN0243Managing for Asset Control 4.00174.00723
FIN0244Cost Accounting Decisions 2.50174.00724
Administrative Practice
Course NumberExpected durationTitlesPriceProduct Id
ADM0101 Getting Started--The Administrative Support Professional2.50174.004607
ADM0102 Overview to Effective Business Communication2.50174.004606
ADM0103 Using Effective Business Communication1.50174.004605
ADM0104 Administrative Functions2.50174.004604
ADM0105Advancing Your Administrative Career2.50174.004603
ADM0111Behavior: Putting Your Best Foot Forward 3.00174.00534
ADM0112Managing Yourself and Those Around You 3.00174.00535
ADM0113Partnering with Your Boss 2.50174.00536
ADM0114Communicating with Power and Confidence2.50174.00537
Auditing
Course NumberExpected durationTitlesPriceProduct Id
FIN0231Introduction to Auditing 2.50174.00716
FIN0232Introduction to Internal Auditing 4.00174.00717
FIN0233Principles of Internal Auditing 2.50174.00718
FIN0234Introduction to External Auditing 3.50174.00719
FIN0235Principles of External Auditing 3.50174.00720
Behavioral Ethics
Course NumberExpected durationTitlesPriceProduct Id
lchr_01_a02_lc_enusWorkplace Ethics1.00174.003349
lchr_01_a03_lc_enusWorkplace Diversity Awareness 1.00174.003348
pd_02_a01_bs_enusMaking Decisions Ethically3.00174.003057
pd_02_a02_bs_enusBusiness Ethics for Managers1.50174.003058
pd_02_a03_bs_enusUnderstanding Organizational Ethics 3.00174.003059
pd_02_a04_bs_enusSocial Responsibility in Corporations2.50174.003060
PROJ0041Ethics and Professional Knowledge 2.00174.003115
Business Law
Course NumberExpected durationTitlesPriceProduct Id
LAW0101A Manager's Introduction to Business Law 3.00174.002785
LAW0102Contracts in Commercial Transactions 4.00174.002786
LAW0103Employment and Labor Law 3.00174.002787
LAW0104American Business Formations in the 21st Century 2.50174.002788
LAW0105Intellectual Property and Proprietary Rights 5.00174.002808
LAW0106Lawsuits and Negotiations 3.00174.002809
LCO0105 Conflict of Interest1.00174.004626
LCO0106E-mail and Internet Use 1.00174.003333
LCO0109Intellectual Property Overview 1.50174.003334
LCO0111Trade Secrets 2.00174.003335
LCO0114Doing Business on the Internet1.50174.003336
LCO0115Doing Business with the Government 1.50174.003337
LCO0116Fair Labor Standards Act (FLSA) 1.50174.003338
LCO0119Record Retention 1.00174.003339
LCO0121Independent Contractors and Temporary Employees 1.50174.003341
LCO0123Union Awareness 2.00174.003342
LCO0202 Sexual Harassment Awareness for Supervisors and Managers1.00174.004624
Business Management & Organization
Course NumberExpected durationTitlesPriceProduct Id
232192_ENGMaking the Right Outsourcing Decision2.00174.004445
232202_ENGPlanning the Outsourcing Deal1.50174.004447
232209_ENGThe Outsourcing Project2.50174.004450
232224_ENGDetermining Project Quality Standards and Milestones1.50174.004456
cons_01_a01_bs_enusCore Concepts in Business Analysis1.50174.003125
cons_01_a02_bs_enusEnterprise Analysis and Making a Business Case 2.50174.003126
cons_01_a03_bs_enusIntroduction to Requirements Planning 2.50174.003127
cons_01_a04_bs_enusRequirements Planning and Management 3.00174.003128
cons_01_a05_bs_enusEliciting Requirements 4.00174.003129
cons_01_a06_bs_enusAnalyzing Requirements Using Models 4.00174.003130
cons_01_a07_bs_enusRefining and Documenting Requirements 1.50174.003131
cons_01_a08_bs_enusCommunicating and Implementing Requirements4.00174.003132
cust_03_a03_bs_enusManagement Tools and Metrics3.00174.003142
KNOW0101The Art of Knowledge Management 2.00174.00833
KNOW0101The Art of Knowledge Management2.00174.004408
KNOW0102Knowledge as Capital1.50174.004409
KNOW0102Knowledge as Capital 3.00174.00834
KNOW0103Putting Knowledge to Work 4.00174.00835
KNOW0104Managing Knowledge Workers 2.00174.00836
KNOW0105Being a Knowledge Activist 3.00174.00837
KNOW0111Knowledge as Strategy: Performance Improvement 3.00174.00838
KNOW0112The Power of the Learning Organization 3.00174.00839
KNOW0113The Potential of Self-directed Learning 2.50174.00840
KNOW0114Implementing and Evaluating Self-directed Learning 3.00174.00841
KNOW0115Performance Support 3.00174.00842
KNOW0116Benchmarking for Best Practices 3.00174.00843
LEAD0151Foundations for Business Execution 4.00174.00870
LEAD0152Creating a Business Execution Culture 4.50174.00871
mgmt_03_a02_bs_enusBecoming a Manager: Responsibilities and Fears5.50174.004393
mgmt_09_a02_bs_enusSuccessfully Coaching Relationships2.50174.004230
oper_04_a04_bs_enusManagerial Skills and Abilities 3.50174.002813
oper_04_a05_bs_enusCommunication Skills and Project Management 1.50174.002814
oper_05_a01_bs_enus Six Sigma and Lean in the Organization2.50174.004182
oper_05_a02_bs_enus Design for Six Sigma in the Organization2.00174.004181
oper_07_a03_bs_enus Data Classification and Collection in Six Sigma2.00174.004174
oper_07_a04_bs_enus Summarizing and Presenting Data in Six Sigma2.00174.004173
oper_07_a05_bs_enus Probability Distributions and Measurement Systems Analysis in Six Sigma2.50174.004172
oper_07_a06_bs_enus Measuring Process Capability and Performance in Six Sigma1.50174.004171
oper_08_a01_bs_enus Exploratory Data Analysis in Six Sigma1.00174.004170
oper_08_a02_bs_enus Introduction to Hypothesis Testing and Testing for Means in Six Sigma1.50174.004169
oper_08_a03_bs_enus Hypothesis Tests for Variances, Proportions, ANOVA, and Chi-Square in Six Sigma2.50174.004168
oper_09_a01_bs_enus Design of Experiments and Validation of Solutions in Six Sigma1.50174.004167
oper_09_a02_bs_enus Statistical Process Control and Control Plans in Six Sigma2.00174.004166
oper_09_a03_bs_enusUsing Basic Control Charts in Six Sigma3.00174.004165
proj_03_a01_bs_enusIntroduction to Portfolio Management1.50174.003086
proj_03_a02_bs_enusPortfolio Management Processes and the Organization2.00174.003087
proj_03_a03_bs_enusPortfolio Management Process Groups 2.50174.003088
PROJ0042Stakeholder Interests and Cultural Diversity 2.5017.003116
PROJ0351Introduction to IT Project Management2.50174.003117
PROJ0352Functions of IT Project Management1.50174.003118
PROJ0353The Life Cycle of an IT Project 2.00174.001045
PROJ0354Managing the Execution and Control of IT Projects 1.50174.001046
PROJ0355Managing Efficiencies of IT Projects 1.00174.001047
PROJ0361Strategic Planning and Positioning for IT Projects 1.50174.003119
PROJ0362Strategic Approaches to Managing IT Projects 2.00174.003120
PROJ0363Estimating the IT Project Work Effort 2.50174.003121
PROJ0364IT Project Leadership, Authority & Accountability2.00174.003122
PROJ0365Managing Multiple IT Projects 3.50174.001052
PROJ0366Cost Management and IT Project Trade-offs 3.00174.003123
STGY0212Developing Target Market Strategy1.50174.004058
STGY0213Understanding Positioning1.50174.004057
STGY0215Pricing for Profitability2.50174.004055
STGY0216Presenting Your Case2.50174.004054
STGY0301Strategic Management-Planning2.50174.004053
STGY0302Strategic Management-Analysis and Choice1.50174.004052
STGY0303Strategic Management-Corporate Implementation1.50174.004051
STGY0311Technology Forecasting1.50174.004050
STGY0321Business Management and Strategy 1.00174.004049
STGY0322Technology Management and Strategy1.50174.004048
STGY0331Value Chain: Structure and Analysis1.00174.004047
STGY0332Cost Advantage via Value Chain Analysis1.50174.004046
STGY0333Differentiation Advantage via Value Chain Analysis2.00174.004045
STGY0334Focus Advantage via Value Chain Analysis1.50174.004043
STGY0341Competitive Intelligence: Planning and Direction1.00174.004042
STGY0342Competitive Intelligence: Information Gathering1.00174.004041
STGY0343Competitive Intelligence: Analysis & Dissemination1.50174.004040
STGY0351Globalization and Our Changing World 1.00174.002826
STGY0353The Process of Globalizing a Product or Service 2.00174.002827
STGY0354Managing from a Global Viewpoint 2.00174.002828
STGY0401What is Systems Thinking? 3.00174.002829
STGY0402Building a Healthy System 2.00174.002830
STGY0403Systems-thinking Models and Thinking Skills 2.00174.002831
STGY0404System Archetypes 2.00174.002832
STGY0405Redesigning Your Orgnization: Part I2.50174.004039
STGY0406Redesigning Your Orgnization: Part II1.50174.004038
STGY0407Taking Systems Thinking into Your Personal LIfe1.50174.004036
Communications
Course NumberExpected durationTitlesPriceProduct Id
comm_01_a01_bs_enusPreparing a Business Case3.50174.004422
comm_01_a02_bs_enusWriting a Business Case3.00174.004425
comm_01_a03_bs_enusPresenting Your Case 2.50174.003044
comm_02_a01_bs_enusInterpersonal Communications: The Process2.00174.004430
comm_02_a02_bs_enusThe Mechanics of Communicating Effectively2.00174.004486
comm_02_a03_bs_enus Workplace Communication Skills3.50174.004602
comm_02_a04_bs_enus Communicating for Results4.00174.004601
comm_02_a05_bs_enus Leadership Communication Skills4.50174.004600
comm_02_a06_bs_enus Resolving Conflict with Communication Skills4.50174.004599
comm_02_a07_bs_enus Communicating for Contacts3.00174.004598
comm_03_a01_bs_enus Listening Basics1.00174.004597
comm_03_a02_bs_enus Listening to Comprehend1.50174.004596
comm_03_a03_bs_enus Higher Purpose Listening1.00174.004594
comm_03_a04_bs_enus Enhancing Listening Skills2.00174.004595
comm_04_a01_bs_enus Difficult People in the Workplace Environment3.00174.004593
comm_04_a02_bs_enus How to Work with Aggressive People3.00174.004592
comm_04_a03_bs_enus How to Work with Negative People and Procrastinators3.00174.004591
comm_04_a04_bs_enus How to Work with Arrogant and Duplicitous People2.00174.004590
comm_05_a01_bs_enus Presenting Successfully2.50174.004589
comm_05_a02_bs_enus Delivering the Message3.50174.004588
comm_05_a03_bs_enus Available Presentation Resources3.50174.004587
comm_06_a01_bs_enusPlanning an Effective Business Meeting 2.50174.003045
comm_06_a02_bs_enusLeading an Effective Business Meeting 2.50174.003046
comm_06_a03_bs_enusParticipating Effectively in a Business Meeting 1.00174.003047
comm_07_a01_bs_enus Perspectives on Conflict in the Workplace3.50174.004586
comm_07_a02_bs_enus Handling Conflict3.50174.004585
comm_07_a03_bs_enus Managing Organization Conflict4.50174.004584
comm_08_a01_bs_enus Crafting Deals2.50174.004583
comm_08_a02_bs_enus Connecting and Communicating2.50174.004582
comm_08_a03_bs_enus The Process of Negotiation2.50174.004581
comm_08_a04_bs_enus The Dynamics of Interacting2.50174.004580
comm_08_a05_bs_enus Negotiating Inclusively2.00174.004579
comm_08_a06_bs_enus What to Do When the Going Gets Tough1.50174.004578
comm_08_a07_bs_enus Mastering Negotiation1.50174.004577
comm_09_a01_bs_enus Defining Emotional Intelligence2.50174.004576
comm_09_a02_bs_enus Emotional Intelligence in the Workplace1.50174.004575
comm_09_a03_bs_enus Emotional Intelligence and Teamwork1.50174.004574
comm_09_a04_bs_enus Increasing Emotional Intelligence2.00174.004573
comm_09_a05_bs_enus Emotionally Intelligent Leadership1.50174.004572
comm_10_a01_bs_enus Asserting Yourself Professionally2.50174.004571
comm_10_a02_bs_enus Assertiveness from Inside to Outside1.50174.004570
comm_11_a01_bs_enus Standard Business Etiquette1.00174.004569
comm_11_a02_bs_enus Communication Business Etiquette1.00174.004568
comm_11_a03_bs_enusEtiquette at the Business Meeting1.50174.004567
comm_11_a04_bs_enusBusiness Etiquette for Supervisors3.00174.004566
comm_12_a01_bs_enusEffective Interfunctional Relationships3.00174.004565
comm_12_a02_bs_enusEffective Intercultural Relationships2.00174.004564
comm_12_a03_bs_enusEffective Intergender Relationships2.00174.004563
comm_12_a04_bs_enusEffective Relationships with Customers2.00174.004562
comm_12_a05_bs_enusEffective Relationships with Business Partners3.00174.004561
comm_13_a01_bs_enusGetting Results by Building Relationships2.00174.004560
comm_13_a02_bs_enusResults and Teamwork without Authority3.00174.004559
comm_13_a03_bs_enusLeading without Authority3.00174.004558
comm_13_a04_bs_enusCreating Change, Gaining Allies3.00174.004557
comm_13_a05_bs_enusCommunicating to Get Results3.00174.004556
comm_13_a06_bs_enusObtaining Results from the Boss3.00174.004555
COMM0011Writing with Intention 1.50174.003048
COMM0012Avoiding Errors in Usage and Punctuation 4.50174.00546
COMM0013Avoiding Grammatical Errors in Business Writing 2.00174.00547
COMM0014Crisp Composition 4.50174.00548
COMM0015Writing to Reach the Audience 3.00174.003049
COMM0016Getting the Most from Business Documents4.00174.00550
COMM0017The Writing Process 5.00174.003050
COMM0202Sentence Construction 2.00174.00577
COMM0203Understanding Writing Mechanics2.00174.003051
COMM0233E-mail and Organizational Communication 2.50174.00582
COMM0234E-mail as a Marketing Tool 2.00174.00583
COMM0411Effective Telephone Techniques2.50174.004433
COMM0501Crafting Deals2.50174.004434
COMM0502Connecting and Communicating2.50174.004435
COMM0503The Process of Negotiation2.50174.004438
COMM0504The Dynamics of Interacting2.50174.004440
COMM0505Negotiating Inclusively2.00174.004441
COMM0506What to Do When the Going Gets Tough1.50174.004443
COMM0507Mastering Negotiation1.50174.004444
COMM0521An Essential Guide to Giving Feedback1.50174.004446
COMM0522Coping with Criticism and Feedback2.50174.004448
COMM0523Giving Feedback to Colleagues2.00174.004449
COMM0524Team Feedback: A guide2.50174.004451
COMM0525Giving Feedback: A Manager's Guide2.50174.004452
COMM0701Experiencing Anger2.50174.00612
COMM0702Managing Your Anger 2.00174.00613
cust_03_a02_bs_enusManaging the Quality of the Customer Support Service Center3.50174.003141
oper_04_a02_bs_enusTeam Dynamics 2.00174.002811
pd_03_a01_bs_enusViews on Organizational Change2.50174.003061
pd_03_a02_bs_enusPreparing for Change2.50174.003062
pd_03_a03_bs_enusCommunication during Organizational Change2.50174.003063
Computer Science
Course NumberExpected durationTitlesPriceProduct Id
234748_ENGReporting Basics with Crystal Reports XI2.50174.003329
234758_ENGManaging Data and Distributing Reports with Crystal Reports XI 3.00174.003330
239866_ENGNew Features for End Users in Microsoft Office 20071.50174.003194
239874_ENGMicrosoft Office Excel, PowerPoint, and Outlook 2007 1.50174.003195
239976_ENGMicrosoft Access 2007 and Microsoft Publisher 20071.00174.003196
240019_ENGSharing and Collaboration in Microsoft Office Enterprise 20072.50174.003197
242954_ENGWindows Vista User Experience 3.00174.003331
242964_ENGWindows Vista Security and Performance Improvements2.00174.003332
indo_02_a11_bs_enusIndustry Overview: Information Technology2.00174.003183
mo_bgol_a01_dt_enusGetting Started with Outlook 20071.50174.003209
mo_bgol_a02_dt_enusFormatting and Managing E-mail in Outlook 20073.00174.003210
Finance
Course NumberExpected durationTitlesPriceProduct Id
fin_01_a03_bs_enusManagement of Cash Flows 2.00174.00703
fin_01_a04_bs_enusFinancial Statements 2.00174.00704
FIN0141Introduction to Finance2.50174.004530
FIN0142Making Budgets Work1.00174.004529
FIN0143Cash Management1.50174.004528
FIN0144Financial Statements and Analysis2.00174.004527
FIN0145Sources of Funding2.00174.004526
FIN0146Manager's Performance Guide - Business Finance1.00174.004525
FIN0211Introduction to Advanced Finance 2.50174.00705
FIN0212Investment Project Analysis and Selection2.00174.00706
FIN0213Raising Capital and Financing Decisions 3.00174.00707
FIN0214Managing Working Capital3.50174.00708
FIN0215Corporate Restructuring 3.00174.00709
FIN0216Financial Risk Management1.50174.00710
FIN0217International Finance2.50174.00711
FIN0222Accounting for Corporations 3.00174.00713
FIN0223Analyzing Cash Flow Statements 2.50174.00714
FIN0224Master Budgets 3.50174.00715
FIN0251Principles of Financial Statements3.00174.004531
FIN0252Components of Financial Statements 3.00174.003024
FIN0253Analyzing the Income Statement and Balance Sheet2.50174.004524
FIN0254The Income Statement and Balance Sheet Connection1.50174.004523
FIN0255Analyzing Cash Flow2.50174.004522
FIN0256Ratio Analysis for Financial Statements3.00174.004521
FIN0257Credibility and Disclosure in an Annual Report1.00174.004520
FIN0258Analyzing an Annual Report2.50174.004519
FIN0261The Basics of Budgeting2.50174.004518
FIN0262Building an Operating Budget1.50174.004517
FIN0263Capital Budgeting2.00174.004516
FIN0264Managing Budgets Effectively1.50174.004515
FS0101Financial Planning2.00174.004514
FS0102Consumer Credit Products1.00174.004513
FS0103Trust Customer Referrals1.00174.004512
FS0104Financial Planning Products2.50174.004511
FS0105Insurance and Annuities Referrals1.50174.004510
FS0106Making Securities Referrals1.50174.004509
FS0201The Financial Services Industry2.50174.004508
FS0401Automated Teller Fraud1.50174.004495
FS0402Bank Security for Customer Contact Personnel1.50174.004494
FS0403Bank Security for Officers1.50174.004493
FS0404Embezzlement1.50174.004492
FS0405Forgeries and Counterfeits1.50174.004491
FS0406Identity Theft1.00174.004490
FS0407Dealing with Robberies3.00174.004489
Management Advisory Services
Course NumberExpected durationTitlesPriceProduct Id
CONS0111Essentials of External Consulting 4.00174.003179
CONS0112The Client-Consultant Relationship 3.00174.00615
CONS0113Diagnosing and Planning 4.00274.00616
CONS0114Managing Delivery3.00174.00617
CONS0115Evaluation and Review 3.50174.00618
CONS0121Essentials of Internal Consulting 3.50174.00619
CONS0122Internal Consulting Skills2.50174.003180
CONS0123Establishing a Relationship with Internal Clients3.00174.00621
CONS0124A Workable Solution for Internal Clients 4.0012.50622
CONS0125Evaluating Internal Assignments 2.50174.00623
CONS0131The Technical Professional as Internal Consultant 2.00174.00624
CONS0132Creating Effective Contracts 1.50174.00625
mgmt_02_a01_bs_enusManaging in a Global Business Evnironment3.00174.004398
mgmt_02_a02_bs_enusManaging Cross-Functions3.00174.004397
mgmt_02_a03_bs_enusManaging for High Performance3.00174.002885
mgmt_02_a04_bs_enusManaging Managers3.00174.004396
mgmt_02_a05_bs_enusManaging Upward Relationships3.00174.004395
mgmt_11_a01_bs_enusAssessing Performance Continuously4.00174.004219
mgmt_11_a02_bs_enusPerformance Reviews2.50174.004218
oper_04_a07_bs_enusProblem-Solving and Process Management Tools 3.50174.002816
oper_04_a09_bs_enusCustomer-Focused Management 2.50174.002818
oper_06_a01_bs_enus Processes and Customer Analysis in Six Sigma Projects3.00174.004180
oper_06_a02_bs_enus Basics of Six Sigma Projects and Teams3.50174.004179
oper_06_a03_bs_enus Tools for Planning and Managing Six Sigma Project Opportunities2.50174.004178
oper_07_a01_bs_enus Modeling and Analyzing Processes in Six Sigma2.50174.004176
proj_01_a01_bs_enusProject Management Fundamentals2.00174.003075
proj_01_a02_bs_enusTransitioning into a Project Management Role 2.50174.003076
proj_01_a03_bs_enusInitiating and Planning a Project1.50174.003077
proj_01_a04_bs_enusManaging a Project 1.50174.003078
proj_01_a05_bs_enusTroubleshooting and Closing the Project 1.50174.003079
proj_02_a01_bs_enusIntroduction to Program Management1.50174.003080
proj_02_a02_bs_enusProgram Life Cycle and Organization 2.50174.003081
proj_02_a03_bs_enusProgram Management Processes and the Initiating Process Group 1.50174.003082
proj_02_a04_bs_enusProgram Planning 2.00174.003083
proj_02_a05_bs_enusThe Executing Process Group 1.50174.003084
proj_02_a06_bs_enusMonitoring, Controlling, and Closing Programs2.00174.003085
Marketing
Course NumberExpected durationTitlesPriceProduct Id
COMM0412Making Telephone Calls Count 3.50174.00594
cust_01_a01_bs_enusThe Customer Support Specialist (CSS) 4.50174.003134
cust_02_a01_bs_enusInteracting with the Customer 3.50174.003137
cust_02_a02_bs_enusEffective Communication Skills 3.00174.003138
cust_03_a01_bs_enusCustomer Service Procedures4.50174.003140
cust_05_a01_bs_enusCorporate Culture: Building the Service Foundation1.50174.003144
cust_05_a02_bs_enusThe Fundamentals of Exceptional Customer Service 1.50174.00627
cust_05_a03_bs_enusThe Customer's Voice 1.50174.00628
cust_05_a04_bs_enusAdvancing Service Expertise 2.50174.00629
cust_05_a05_bs_enusCustomers, Confrontation and Conflict 1.50174.003145
cust_05_a06_bs_enusOvercoming Difficult Service Situations 1.50174.00631
cust_05_a07_bs_enusThe EXCEL Acronym: Instilling Service Excellence 5.00174.00632
cust_05_a08_bs_enusService Teams and Service Stars 1.50174.00633
CUST0111The Call Center Industry 2.00174.003146
CUST0112Call Center Communication Skills 3.50174.003147
CUST0113Call Center Customer Service1.00174.003148
CUST0114Call Center Telephone Sales 1.50174.003149
CUST0121The Customer-driven Organization1.00174.004554
CUST0122Hiring and Retaining Service Professionals3.50174.004553
CUST0123Effective Service Recovery3.00174.004552
CUST0124Serving Your Internal Customers3.00174.004551
CUST0125Beginning Electronic Customer Relationships2.50174.004550
CUST0126Sustaining Excellent Customer Service3.50174.004549
CUST0131Discovering What Your Customers Want 1.00174.003150
CUST0132Developing Customer Satisfaction Surveys1.50174.003151
CUST0133Customer Satisfaction: Analysis and Implementation 1.50174.003152
CUST0141Excellence in Internal Customer Service1.50174.003153
CUST0142Working With Internal Customers2.50174.003154
CUST0143Overcoming Internal Customer Service Problems 1.00174.003155
CUST0151The Customer Service Agent in Action1.50174.003156
CUST0152Professional Skills for Customer Service Agents 1.00174.003157
CUST0153Managing Challenges in Customer Service 1.50174.003158
CUST0154Cross-selling in a Customer Service Call 1.50174.003159
CUST0161The Contact Center and Technical Support Agent1.50174.003160
CUST0162Technical Support Essentials 1.50174.003161
CUST0163Assessing Customer Behavior 1.50174.003162
CUST0164Technical Support Agent Survival Skills1.50174.003163
CUST0171Identifying Your Customer's Expectations4.00174.003164
CUST0172Using Surveys to Measure Customer Satisfaction2.50174.003165
CUST0173Bridge The Expectations Gap4.00174.003166
CUST0174Leading A Customer-Focused Team 3.00174.003167
CUST0181ITIL: The Service Desk and Incident Management 3.00174.003168
CUST0182ITIL: Configuration and Release Management 2.50174.003169
CUST0183ITIL: Service Level and Capacity Management2.00174.003170
CUST0184ITIL: Problem and Change Management 2.00174.003171
CUST0185ITIL: Continuity and Availability Management2.00174.003172
CUST0186ITIL: Financial and Security Management 2.00174.003173
CUST0211The Inbound Call Center1.50174.003174
CUST0212Inbound Call Center Management: Leadership 2.50174.003175
CUST0213Inbound Call Centers: People Management2.50174.003176
CUST0214Inbound Call Center Technology4.50174.003177
CUST0215Performance Metrics for an Inbound Call Center 2.50174.003178
EBUS0101The Fundamentals of e-Business1.50174.004548
EBUS0102Approaches to e-Business1.50174.004547
EBUS0103e-Business Opportunities2.00174.004546
EBUS0104e-Business Design2.00174.004545
EBUS0105Building a Successful Web Site2.00174.004544
EBUS0106e-Business Solutions1.50174.004543
EBUS0111Introduction to Customer Relationship Management2.00174.004542
EBUS0112Electronic Customer Relationship Management2.00174.004541
EBUS0113Data Mining2.00174.004540
EBUS0114Profiting from Customer Relationship Management1.50174.004539
EBUS0115Profit Networks1.50174.004538
EBUS0121Integrating e-Commerce with Traditional Business2.00174.004537
EBUS0122E-Commerce: B2C2.00174.004536
EBUS0123e-Commerce: B2B1.50174.004535
EBUS0124e-Marketplaces: B2B Exchanges2.00174.004534
EBUS0125Customer Relationship Management in e-Commerce2.50174.004533
EBUS0126Performance Measurement and e-Commerce Evaluation2.50174.004532
MKT0201Elements of Marketing Strategy 2.50174.002833
MKT0202Analyzing the Market 2.00174.002834
MKT0203Competitive Factors in Strategic Marketing 2.00174.002835
MKT0204Writing a Marketing Plan: Phase 1 2.00174.002836
MKT0205Writing the Marketing Plan: Creative Strategy 2.50174.002837
MKT0206Creating a Marketing Campaign 4.00174.002838
MKT0207Marketing Management 3.00174.002839
MKT0208Financial Analysis for Successful Marketing3.00174.002840
MKT0211Introduction to Brand Management 2.50174.002841
MKT0212Building Brand Equity 3.50174.002842
MKT0213Managing the Creative Elements of Brand 3.00174.002843
MKT0214Promoting Your Brand to Consumers 2.00174.002844
MKT0215Evaluating Brand Effectiveness 3.00174.002845
MKT0216Managing and Maintaining Brand Equity 2.00174.002846
MKT0221Introduction to Online Branding 2.50174.002847
MKT0222The Online Branding Environment2.00174.002848
MKT0223Strategies for Building an Online Brand 4.00174.002849
SALE0101Field Sales Foundations 2.50174.001058
SALE0102Planning Your Field Sales Approach 4.00174.001059
SALE0103Applying Your Field Sales Approach 3.50174.001060
SALE0104Completing Your Field Sales Approach 3.00174.001061
SALE0111The Territorial Account Sales Approach 3.00174.001062
SALE0112Understanding Your Target Customer's Business 3.50174.001063
SALE0113Effectively Using Customer-focused Research Meetings 3.00174.001064
SALE0114Gaining Access to Key Personnel at Your Target Accounts 2.50174.001065
SALE0115Delivering High-impact Territorial Account Sales (TAS) Presentations 3.00174.001066
SALE0121Preparing for Outbound Sales Calls 3.50174.001067
SALE0122Initiating Outbound Sales Calls 2.00174.001068
SALE0123Completing Outbound Sales Calls 4.00174.001069
SALE0124Preparing for Inbound Sales Calls 3.50174.001070
SALE0125Completing Inbound Sales Calls 3.50174.001071
SALE0131The Strategic Account Sales Approach 2.00174.001072
SALE0132Understanding Your Customer 2.50174.001073
SALE0133Conducting Effective Sales Research Meetings2.50174.001074
SALE0134Working with Your Customer's Key Players 2.50174.001075
SALE0135Delivering High-impact Sales Presentations 3.50174.001076
SALE0141Moving from Product Selling to Solution Selling2.00174.004074
SALE0142Power Prospecting2.00174.004073
SALE0143Finding the Pain You Can Cure2.00174.004072
SALE0144Influencing Your Customer's Decision2.50174.004071
SALE0145Presenting Your Solution2.50174.004070
SALE0146Building Relationships for Continuing Success2.00174.004069
SALE0151Building a Winning Sales Team 3.50174.001083
SALE0152Using Business Tools to Manage a Sales Teams 2.00174.001084
SALE0211Sales Motivation1.001