IT Business

NOTE: Click on the Curriculum links below to go to the corresponding Courses.

IT Business Business Analysis

Some courses qualify for continuing professional education credit by the Project Management Institute (PMI) and the National Association of State Boards of Accountancy (NASBA). If applicable, the associated credits are listed.



Curriculum Course Bundle Course Title Course Description Estimated Duration
(in hours)		 NASBA Credit PMI
PDU
IT Business  
  IT Infrastructure Library (ITIL) v3 Foundation Syllabus v4.2  
  ITIL V3 Foundation Syllabus v4.2: ITIL and the Service Lifecycle ib_itlu_a01_it_enus 1.50
  ITIL V3 Foundation Syllabus V4.2: Service Strategy Fundamentals ib_itlu_a02_it_enus 2.00
  ITIL V3 Foundation Syllabus v4.2: Service Strategy Processes ib_itlu_a03_it_enus 1.00
  ITIL V3 Foundation Syllabus v4.2: Service Design Fundamentals ib_itlu_a04_it_enus 1.50
  ITIL V3 Foundation Syllabus v4.2: Service Design Processes ib_itlu_a05_it_enus 2.00
  ITIL V3 Foundation Syllabus v4.2: Service Transition Processes and Principles ib_itlu_a06_it_enus 2.00
  ITIL V3 Foundation Syllabus v4.2: Service Operation Principles and Functions ib_itlu_a07_it_enus 1.00
  ITIL V3 Foundation Syllabus v4.2: Service Operation Processes ib_itlu_a08_it_enus 1.50
  ITIL V3 Foundation Syllabus v4.2: Continual Service Improvement Fundamentals ib_itlu_a09_it_enus 1.00
  Strategic IT Planning  
  Setting the Stage for IT Success STGY0221 2.50
  Strategic Decision Making STGY0222 1.50
  IT Challenges: Present and Future STGY0223 2.50
  Strategic IT Planning Simulation STGY0220 0.50
  Moving from Technical Professional to Management  
  Management Development for Technical Professionals MGMT0121 3.50 5.00 3.50
  Communication Skills for Successful Management MGMT0122 3.00 3.00 3.00
  Process Management Skills MGMT0123 4.50 2.50 4.50
  Leadership Development for Technical Professionals MGMT0124 3.00 2.50 3.00
  Strategies for Transitioning into Management MGMT0125 6.50 3.00 6.50
  Transitioning From Technical Professional to Management MGMT0120 0.50
  From Technical Professional to Leadership Simulation MGMT012S 0.50
  Managing Technical Professionals  
  Understanding Technical Professionals MGMT0291 2.50 1.50 2.50
  Attracting, Motivating, and Retaining Technical Professionals MGMT0292 3.50 3.00 3.50
  Models for Managing Technical Professionals MGMT0293 4.50 3.50 4.50
  Developing Career Plans for Your Technical Professionals MGMT0294 3.50 2.00 3.50
  Managing Technical Professionals Simulation MGMT0290 0.50
  Technical Support Agent Skills  
  The Contact Center and Technical Support Agent CUST0161 4.50 1.50
  Technical Support Essentials CUST0162 5.00 1.50
  Assessing Customer Behavior CUST0163 4.50 1.50
  Technical Support Agent Survival Skills CUST0164 3.50 1.50
  Technical Support Agent Skills Simulation CUST0160 0.50
  Internal Consulting for the Technical Professional  
  The Technical Professional as Internal Consultant CONS0131 4.00 2.00
  Creating Effective Contracts CONS0132 3.00 1.50
  Using Data as a Technical Professional Consultant CONS0133 4.00
  Resistance and Technical Professional Consultants CONS0134 2.50
  Customer Service Representative, Professionalism  
  The Customer Service Representative (CSR) cust_06_a01_bs_enus 3.50
  Support Center Services and Work Environment |n cust_06_a02_bs_enus 3.00
  Team and Customer Relationships cust_06_a03_bs_enus 3.00
  Customer Service Representative, Skills  
  Customer Interactions cust_07_a01_bs_enus 3.50
  Communication Skills cust_07_a02_bs_enus 3.50
  Conflict, Stress, and Time Management cust_07_a03_bs_enus 3.50
  Customer Service Representative, Process  
  Customer Service Processes and Procedures cust_08_a01_bs_enus 3.00
  Quality in a Support Center cust_08_a02_bs_enus 3.50
  Support Center Tools, Technologies and Metrics cust_08_a03_bs_enus 3.00
  Dealing with Irrational Customers and Escalating Complaints cust_08_a04_bs_enus 2.00
Business Analysis  
  Certified Business Analysis Professional (CBAP™) - BABOK® Guide V2.0 aligned  
  Introduction to Business Analysis and Essential Competencies ib_buap_a01_it_enus 2.00
  Introduction to Business Analysis Planning ib_buap_a02_it_enus 2.00
  Planning Business Analysis Communication and Monitoring ib_buap_a03_it_enus 2.00
  Business Analysis Requirements Elicitation ib_buap_a04_it_enus 1.50
  Business Analysis Requirements Management and Communication ib_buap_a05_it_enus 1.50
  Business Analysis: Enterprise Analysis ib_buap_a06_it_enus 2.00
  Business Analysis: Introduction to Requirements Analysis ib_buap_a07_it_enus 1.50
  Business Analysis: Verify and Validate Requirements ib_buap_a08_it_enus 1.00
  Business Analysis: Solution Assessment and Validation ib_buap_a09_it_enus 2.00
  Certified Business Analysis Professional (CBAP™)  
  Core Concepts in Business Analysis cons_01_a01_bs_enus 1.50 1.50
  Enterprise Analysis and Making a Business Case cons_01_a02_bs_enus 2.50 2.50
  Introduction to Requirements Planning cons_01_a03_bs_enus 2.00 2.50
  Requirements Planning and Management cons_01_a04_bs_enus 2.50 3.00
  Eliciting Requirements cons_01_a05_bs_enus 3.50 4.00
  Analyzing Requirements Using Models cons_01_a06_bs_enus 3.00 4.00
  Refining and Documenting Requirements cons_01_a07_bs_enus 1.50 1.50
  Communicating and Implementing Requirements cons_01_a08_bs_enus 3.00 4.00