Professional Effectiveness

NOTE: Click on the Curriculum links below to go to the corresponding Courses.

Communication Curriculum Foundation Skills Personal Development Curriculum

Some courses qualify for continuing professional education credit by the Project Management Institute (PMI) and the National Association of State Boards of Accountancy (NASBA). If applicable, the associated credits are listed.


Curriculum Course Bundle Course Title Course Description Estimated Duration
(in hours)		 NASBA Credit PMI
PDU
Communication Curriculum  
  E-mail Essentials for Business  
  Using E-mail and Instant Messaging Effectively comm_17_a01_bs_enus 1.00
  Addressing and Redistributing E-mail comm_17_a02_bs_enus 1.00
  Managing Your E-mail comm_17_a03_bs_enus 1.00
  Telephone Essentials for Business  
  Essential Skills for Professional Telephone Calls comm_18_a01_bs_enus 1.00
  Business Writing Basics  
  Business Writing: Know Your Readers and Your Purpose comm_19_a01_bs_enus 1.00 1.00
  Business Writing: How to Write Clearly and Concisely comm_19_a02_bs_enus 1.00 1.00
  Business Writing: Editing and Proofreading comm_19_a03_bs_enus 1.00
  Business Grammar Basics  
  Business Grammar: Parts of Speech comm_20_a01_bs_enus 1.00
  Business Grammar: Working with Words comm_20_a02_bs_enus 1.00
  Business Grammar: The Mechanics of Writing comm_20_a03_bs_enus 1.00
  Business Grammar: Punctuation comm_20_a04_bs_enus 1.00
  Business Grammar: Sentence Construction comm_20_a05_bs_enus 1.00
  Business Grammar: Common Usage Errors comm_20_a06_bs_enus 1.00
  Interpersonal Communication  
  Interpersonal Communication: Communicating with Confidence comm_21_a01_bs_enus 1.00
  Interpersonal Communication: Targeting Your Message comm_21_a02_bs_enus 1.00
  Interpersonal Communication: Listening Essentials comm_21_a03_bs_enus 1.00
  Interpersonal Communication: Communicating Assertively comm_21_a04_bs_enus 1.00
  Interpersonal Communication: Being Approachable comm_21_a05_bs_enus 1.00
  Workplace Conflict  
  Workplace Conflict: Recognizing and Responding to Conflict comm_22_a01_bs_enus 1.00 1.00
  Workplace Conflict: Strategies for Resolving Conflicts comm_22_a02_bs_enus 1.00 1.00
  Fundamentals of Working with Difficult People  
  Working with Difficult People: Identifying Difficult People comm_23_a01_bs_enus 1.00 1.00
  Working with Difficult People: How to Work with Aggressive People comm_23_a02_bs_enus 1.00 1.00
  Working with Difficult People: How to Work with Negative People comm_23_a03_bs_enus 1.00 1.00
  Working with Difficult People: How to Work with Procrastinators comm_23_a04_bs_enus 1.00 1.00
  Working with Difficult People: How to Work with Manipulative People comm_23_a05_bs_enus 1.00 1.00
  Working with Difficult People: How to Work with Self-serving People comm_23_a06_bs_enus 1.00 1.00
  Working with Difficult People: Dealing with Micromanagers comm_23_a07_bs_enus 1.00 1.00
  Negotiation essentials  
  Negotiation Essentials: What Is Negotiation? comm_24_a01_bs_enus 1.00 1.00
  Negotiation Essentials: Planning for Negotiation comm_24_a02_bs_enus 1.00 1.00
  Negotiation Essentials: Communicating comm_24_a03_bs_enus 1.00 1.00
  Negotiation Essentials: Persuading comm_24_a04_bs_enus 1.00 1.00
  Negotiation Essentials: Avoiding Pitfalls in Negotiations comm_24_a05_bs_enus 1.00 1.00
  Emotional Intelligence Essentials  
  What is Emotional Intelligence? comm_25_a01_bs_enus 1.00
  Improving Your Emotional Intelligence Skills: Self-awareness and Self-management comm_25_a02_bs_enus 1.00
  Using Emotional Intelligence on the Job comm_25_a03_bs_enus 1.00
  Fundamentals of Cross Cultural Communication  
  Culture and Its Effect on Communication comm_26_a01_bs_enus 1.00
  Communicating Across Cultures comm_26_a02_bs_enus 1.00
  Improving Communication in Cross-cultural Relationships comm_26_a03_bs_enus 1.00
  Getting Results without Direct Authority  
  Getting Results without Authority: Building Relationships and Credibility comm_27_a01_bs_enus 1.00
  Getting Results without Direct Authority: Reciprocity comm_27_a03_bs_enus 1.00
  Getting Results without Authority: Persuasive Communication comm_27_a02_bs_enus 1.00
  Getting Results without Direct Authority: Influencing Your Boss comm_27_a04_bs_enus 1.00
  Listening Essentials  
  Listening Essentials: The Basics of Listening comm_28_a01_bs_enus 1.00
  Listening Essentials: Improving Your Listening Skills comm_28_a02_bs_enus 1.00
  Constructive Feedback and Criticism  
  Giving Feedback comm_29_a01_bs_enus 1.00
  Giving Constructive Criticism comm_29_a02_bs_enus 1.00
  Receiving Feedback and Criticism comm_29_a03_bs_enus 1.00
  How to Write an Effective Internal Business Case  
  Preparing a Business Case comm_01_a01_bs_enus 2.50 3.50 2.50
  Writing a Business Case comm_01_a02_bs_enus 2.50 3.00 2.50
  Presenting Your Case comm_01_a03_bs_enus 2.50 2.50 2.50
  Effective Listening  
  Listening Basics comm_03_a01_bs_enus 2.00 1.00 1.00
  Listening to Comprehend comm_03_a02_bs_enus 4.00 1.50 4.00
  Higher Purpose Listening comm_03_a03_bs_enus 2.00 1.00 1.50
  Enhancing Listening Skills comm_03_a04_bs_enus 3.00 2.00 3.00
  Effective Listening Simulation COMM003A 0.50
  Working with and Managing Difficult People  
  Working with and Managing Difficult People Simulation COMM004A 0.50
  Effective Communication with Difficult Coworkers Simulation COMM004B 0.50
  Blame Backfires--Conquer Negative Thinking _pc_bi_pfbi003 0.10
  Reacting to Co-workers Who Try Taking Advantage _pc_ch_pfch003 0.20
  Giving Successful Presentations  
  Presenting Successfully comm_05_a01_bs_enus 3.00 2.50 3.00
  Delivering the Message comm_05_a02_bs_enus 3.00 3.50 3.00
  Available Presentation Resources comm_05_a03_bs_enus 3.50 3.50 3.50
  Giving Successful Presentations Simulation COMM005A 0.50
  Attracting New Investors - Keeping Presentations Focused _pc_bi_fabi004 0.10
  The Effective Business Meeting  
  Planning an Effective Business Meeting comm_06_a01_bs_enus 2.50 1.00 2.50
  Leading an Effective Business Meeting comm_06_a02_bs_enus 2.50 2.50 2.50
  Participating Effectively in a Business Meeting comm_06_a03_bs_enus 2.50 1.00 2.50
  The Effective Business Meeting Simulation COMM006A 0.50
  When Too Many Meetings Are Just Too Much _pc_bi_pfbi008 0.10
  Making Meetings Work _pc_bi_pfbi018 0.10
  Conflict in the Workplace  
  Confrontation: What's the Best Approach _pc_bi_mgbi009 0.10
  Coping with Accusations in the Workplace _pc_ch_lsch003 0.20
  Managing Conflict _pc_ch_lach009 0.20
  Manager to Manager Conflict _pc_ch_mgch003 0.20
  Getting the Results You Want: Negotiating to Win  
  Effective Body Language in Negotiations _pc_bi_pfbi013 0.10
  Location Does Matter _pc_ch_pfch002 0.20
  Emotional Intelligence at Work  
  What is Emotional Intelligence? _pc_bi_pfbi009 0.10
  Professionalism and Business Etiquette  
  Standard Business Etiquette comm_11_a01_bs_enus 2.50 1.00 2.50
  Communication Business Etiquette comm_11_a02_bs_enus 2.50 1.00 2.50
  Etiquette at the Business Meeting comm_11_a03_bs_enus 3.00 1.50 3.00
  Business Etiquette for Supervisors comm_11_a04_bs_enus 2.50 3.00 2.50
  Professionalism and Business Etiquette Simulation COMM011A 0.50
  Business Etiquette in Introductions _pc_bi_pfbi001 0.10
  Building Improved Work Relationships  
  Effective Interfunctional Relationships comm_12_a01_bs_enus 2.50 2.00 2.50
  Effective Intercultural Relationships comm_12_a02_bs_enus 2.00 2.00 2.00
  Effective Intergender Relationships comm_12_a03_bs_enus 2.00 2.50 2.00
  Effective Relationships with Customers comm_12_a04_bs_enus 2.00 2.00 2.00
  Effective Relationships with Business Partners comm_12_a05_bs_enus 3.00 2.00 3.00
  Building Improved Work Relationships Simulation COMM012A 0.50
  Obtaining Results without Authority  
  Getting Results by Building Relationships comm_13_a01_bs_enus 2.00 1.50 2.00
  Results and Teamwork without Authority comm_13_a02_bs_enus 2.50 2.50 2.50
  Leading without Authority comm_13_a03_bs_enus 3.00 3.00 3.00
  Creating Change, Gaining Allies comm_13_a04_bs_enus 2.50 2.00 2.50
  Communicating to Get Results comm_13_a05_bs_enus 2.50 2.00 2.50
  Obtaining Results from the Boss comm_13_a06_bs_enus 3.00 2.00 3.00
  Getting Results with No Authority Simulation COMM013A 0.50
  Influencing Key Decision Makers _pc_bi_lsbi015 0.10
  Influence and Persuasion _pc_ch_lach016 0.20
  International Communications  
  The Impact of Culture on Communication COMM0021 2.50 2.50
  The Art of Global Communication COMM0022 3.50 3.50
  Improving Your Cross-cultural Communications COMM0023 3.00 3.00
  International Communications Simulation COMM0020 0.50
  Cross-cultural Communications Simulation COMM002S 0.50
  Dispute Resolution in International Contracts _pc_ch_lsch005 0.20
  Effective Use of Feedback for Business  
  An Essential Guide to Giving Feedback COMM0521 2.50 1.50 2.50
  Coping with Criticism and Feedback COMM0522 5.00 2.50 5.00
  Giving Feedback to Colleagues COMM0523 4.50 2.00 4.50
  Team Feedback: A guide COMM0524 4.00 2.50 4.00
  Giving Feedback: A Manager's Guide COMM0525 4.00 2.50 4.00
  Effective Feedback for Employees and Colleagues Simulation COMM0520 0.50
  Effective Use of Feedback for Teams Simulation COMM052S 0.50
  Criticism in Context _pc_bi_pfbi016 0.10
  Giving Appropriate Feedback _pc_ch_lach006 0.20
  Anger Management in The Workplace  
  Experiencing Anger COMM0701 5.00 2.50 5.00
  Managing Your Anger COMM0702 5.50 2.00 5.50
  Managing Anger in the Workplace Simulation COMM0700 0.50
Foundation Skills Curriculum  
  Basic Business Math Skills  
  Whole Numbers, Fractions, and Equations FNDT0101 4.00 3.00
  Decimals and Percents FNDT0102 2.00
  Ratios, Averages and Graphs FNDT0103 2.00
Personal Development Curriculum  
  Diversity on the Job  
  Diversity on the Job: The Importance of Diversity and the Changing Workplace pd_07_a01_bs_enus 1.00
  Diversity on the Job: Diversity and You pd_07_a02_bs_enus 1.00
  Telecommuting and the Remote Employee  
  Telecommuting Basics: Maximizing Productivity as a Remote Employee pd_08_a01_bs_enus 1.00 1.00
  Telecommuting Basics: Communication Strategies for the Remote Employee pd_08_a02_bs_enus 1.00 1.00
  Generating Creative & Innovative Ideas  
  Generating Creative and Innovative Ideas: Enhancing Your Creativity pd_09_a01_bs_enus 1.00
  Generating Creative and Innovative Ideas: Maximizing Team Creativity pd_09_a02_bs_enus 1.00
  Generating Creative and Innovative Ideas: Verifying and Building on Ideas pd_09_a03_bs_enus 1.00
  Executing Innovation _pc_bi_lsbi016 0.10
  Managing Your Career  
  Managing Your Career: Creating a Plan pd_10_a01_bs_enus 1.00
  Managing Your Career: Getting on the Right Track pd_10_a02_bs_enus 1.00
  Managing Your Career: Professional Networking Essentials pd_10_a03_bs_enus 1.00
  Managing Your Career: You and Your Boss pd_10_a04_bs_enus 1.00
  Managing Your Career: Leveraging the Performance Appraisal pd_10_a05_bs_enus 1.00
  Managing Your Relationship with Your Boss Simulation PD010A 0.50
  Effective Time Management  
  Time Management: Analyzing Your Use of Time pd_11_a01_bs_enus 1.00
  Time Management: Planning and Prioritizing Your Time pd_11_a02_bs_enus 1.00
  Time Management: Avoiding Time Stealers pd_11_a03_bs_enus 1.00
  Problem Solving and Decision Making Strategies  
  Problem Solving: The Fundamentals pd_12_a01_bs_enus 1.00 1.00
  Problem Solving: Determining and Building Your Strengths pd_12_a02_bs_enus 1.00 1.00
  Problem Solving: Digging Deeper pd_12_a03_bs_enus 1.00 1.00
  Decision Making: The Fundamentals pd_12_a04_bs_enus 1.00 1.00
  Decision Making: Tools and Techniques pd_12_a05_bs_enus 1.00 1.00
  Decision Making: Making Tough Decisions pd_12_a06_bs_enus 1.00 1.00
  Dealing with Organizational Change  
  Understanding Organizational Change pd_13_a01_bs_enus 1.00
  Preparing for Organizational Change pd_13_a02_bs_enus 1.00
  Embracing Organizational Change pd_13_a03_bs_enus 1.00
  Take Control of Your Time by Working More Effectively  
  Planning for Interruptions Helps with Procrastination _pc_bi_pfbi014 0.10
  Setting and Managing Priorities _pc_ch_lach018 0.20
  Prioritizing Personal and Professional Responsibilities _pc_bi_mgbi003 0.10
  Coping with Information Overload _pc_bi_pfbi002 0.10
  Business Ethics  
  Making Decisions Ethically pd_02_a01_bs_enus 2.50 3.00
  Business Ethics for Managers pd_02_a02_bs_enus 1.50 1.50
  Understanding Organizational Ethics pd_02_a03_bs_enus 3.00 3.00
  Social Responsibility in Corporations pd_02_a04_bs_enus 3.00 2.50
  Business Ethics Simulation PD002A 0.50
  Office Politics - What Will You Do? _pc_ch_pfch004 0.20
  Ethical Self-promotion _pc_ch_pfch005 0.20
  Ethics, Integrity, and Trust _pc_ch_lach005 0.20
  Ethics and Risks: Why They Matter in Project Success _pc_ch_pmch003 0.20
  Handling Organizational Change  
  Views on Organizational Change pd_03_a01_bs_enus 2.50 2.50
  Preparing for Change pd_03_a02_bs_enus 3.00 2.50
  Communication during Organizational Change pd_03_a03_bs_enus 3.50 2.50
  Handling Organizational Change Simulation PD003A 0.50
  Managing the Stress of Organizational Change _pc_bi_mgbi004 0.10
  The Importance of Flexibility in the Workplace _pc_bi_pfbi007 0.10
  Decision-making and Problem-solving for Business  
  Turning Problems Around with Reverse Brainstorming _pc_bi_lsbi017 0.10
  Playing the Devil's Advocate in Decision Making _pc_bi_pfbi005 0.10
  Uncovering the Root Problem _pc_ch_lach003 0.20
  Doing Business Professionally  
  Working for Your Inner Boss: Personal Accountability pd_05_a01_bs_enus 2.00 2.50
  Managing from Within: Self-empowerment pd_05_a02_bs_enus 2.00 2.50
  Goals and Setting Goals pd_05_a03_bs_enus 2.00 2.50
  Creating a Positive Attitude pd_05_a04_bs_enus 2.00 2.00
  Pursuing Successful Lifelong Learning pd_05_a05_bs_enus 2.00 3.00
  Doing Business Professionally Simulation PD005A 0.50
  Reframing Negative Situations _pc_bi_hrbi008 0.10
  Disciplines of Organizational Learning: Personal Mastery _pc_bi_pfbi011 0.10
  Safe Small Talk _pc_bi_pfbi012 0.10
  Optimizing Your Work/Life Balance  
  Optimizing Your Work/Life Balance: Analyzing Your Life Balance pd_06_a01_bs_enus 1.00
  Optimizing Your Work/Life Balance: Maintaining Your Life Balance pd_06_a02_bs_enus 1.00
  Optimizing Your Work/Life Balance: Taking Control of Your Stress pd_06_a03_bs_enus 1.00
  Balancing Your Responsibilities Simulation PD006A 0.50
  Living a Balanced Life  
  Living a Balanced Life Simulation PD0180 0.50
  Employee Exhaustion: Managing a Well-balanced Workload _pc_bi_mgbi010 0.10
  Managing Workplace Stress _pc_bi_hrbi006 0.10
  Working without a Net - The Business of Risk  
  Risk Basics PD0241 2.00 2.50 2.00
  Approaches to Risk Management PD0242 2.00 2.00 2.00
  Decisions and Risk PD0243 2.00 2.00 2.00
  Strategic Planning and Risk Management PD0244 2.50 2.50 2.50
  Risk Strategies: The Cutting Edge PD0245 2.50 2.50 2.50
  Working without a Net: Decisions Simulation PD0240 0.50
  Achieving Organizational Excellence Through Critical Thinking  
  The Role of Critical Thinking in Organizations PD0251 4.00 5.00
  Developing Fundamental Critical Thinking Skills PD0252 3.00 4.00
  Strategies for Facilitating Critical Thinking PD0253 4.50 4.00
  Critical Thinking Skills for Managing PD0254 3.50 4.00
  Organizational Scope of Critical Thinking PD0255 3.50 3.50
  Critical Thinking Strategies Simulation PD0250 0.50
 
Updated: July 26, 2010